Bilingual Account Manager

1 week ago

Cork, Cork, Ireland beBeeCustomer Full time €60,000 - €80,000
Customer Success Manager

We are seeking a highly motivated and bilingual Customer Success Manager to join our high-performing team.

About the Job

This is a hybrid position for those living within a commutable distance to our office, or fully remote for those living outside a commutable distance. As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.


Key Responsibilities
  • Meet or exceed sales targets within SMB Cohort
  • Communicate effectively with Spanish speaking customers
  • Provide strong interactions with customers at the Senior Management level, supporting relationship formation with C-level contacts
  • Negotiate contract renewals, cross-sells and upsells with clients
  • Work with clients to establish business and technical goals & potential via Quarterly Business Reviews
  • Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
  • Advise customers on best practices for securing and protecting their business against password-related breaches
  • Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
  • Stay up-to-date on Customer Success best practices and trends in the industry
  • Understand and navigate account procurement practices to negotiate licensing contracts
  • Resolve customer issues through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity
  • Become a Keeper Security product expert for your customers, occasionally assisting on Sales or Marketing calls/webinars
  • Drive customer advocacy in the form of references, referrals, and case studies
  • Perform data-driven reviews and analysis on customer portfolios to prioritise opportunity and risk

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