Strategic Channel Expert

2 weeks ago

Dublin, Dublin City, Ireland beBeeBusiness Full time €100,000 - €150,000
Job Title: Business Analyst - Channels and Mobile

We are seeking a highly skilled and experienced business analyst with expertise in channels and mobile technology and a strong background in CRM solutions.

  • The ideal candidate will be adept at understanding business needs, defining requirements, and analyzing complex processes to implement effective channel strategies and solutions that enhance customer engagement and drive business growth.

Key responsibilities include conducting thorough analysis of existing processes and systems, identifying areas for improvement and integration with customer and digital channel solutions. The selected candidate will collaborate with cross-functional teams to identify and prioritize business requirements for channel strategies, including sales, marketing, and customer service.

Additionally, the successful candidate will develop and prioritize detailed epics, user stories, and functional specifications to guide the development and implementation of channel solutions. He or she will serve as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements and objectives.

The job also involves supporting the design and implementation of channel solutions using CRM platforms, ensuring alignment with business goals and compliance with industry best practices. Furthermore, the candidate will facilitate user acceptance testing (UAT) and provide support during the rollout of new features and enhancements.

Lastly, the selected individual will provide training and documentation to end-users to ensure successful adoption of new channel solutions and processes.

What We Offer:

  • A competitive remuneration package.
  • Comprehensive total rewards package includes support for flexible working and career development.
  • Opportunities to develop new skills and progress your career.
  • The freedom and flexibility to handle your role in a way that's right for you.

About Us:

As a global leader in assurance, tax, transaction, and advisory services, we're using finance products, expertise, and systems to build a better working world. Our culture believes in giving you the training, opportunities, and creative freedom to make things better. Whenever you join, however long you stay, the exceptional experience lasts a lifetime.

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