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Staff Performance Support Expert

1 week ago

Dublin, Dublin City, Ireland Servicenow Full time

At ServiceNow, our technology enables organizations to work smarter and make the world a better place. We're looking for a highly skilled Staff Performance Support Expert to join our Customer Service and Support team.

This is a unique opportunity to work with some of our largest customers and help them overcome their toughest performance and scalability challenges. As a Staff Performance Support Expert, you will be accountable for driving the successful closure of critical escalated technical issues and providing expert-level support to our most complex and strategically important customers.

You will use your technical troubleshooting skills in the stack to identify and resolve complex problems, and your consulting skills to help turn bad situations around and maximize value from our platform. In addition, you will work closely with internal stakeholders to identify and root cause performance and scalability issues impacting our customers' ServiceNow deployments.

We're looking for someone who can think outside the box and come up with innovative solutions to complex problems. If you have 7+ years of progressive experience in technical support, software development, performance/load testing, or professional services, and are proficient in web application stacks, scripting languages, and object-oriented code, then we want to hear from you.