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Customer Experience Specialist
2 weeks ago
We are seeking a skilled and creative individual to join our EMEA Customer Success team at MathWorks. As a Customer Experience Specialist, you will play a crucial role in helping our commercial customers achieve the full potential of MATLAB and Simulink.
Responsibilities:- You will be responsible for managing assigned tasks within the customer Onboarding Opportunity from customer Welcome Calls to confirm activation through Mid-Year Engagement hand off to the Renewals Sales Representatives.
- You will engage with both Admins and Licensed End Users following the prioritisation matrix to ensure onboarding in the most productive way.
- You will discover and analyse gaps in the customer experience that may lead to customer attrition, working cross-functionally with others to address such gaps.
- You will work closely with the account team to integrate awareness activities with more profound technical engagement activities driven by the MathWorks Technical Team.
- German and English language - C2 proficiency level required.
- Candidate must be customer-focused with excellent communication (written and verbal) skills.
- Detail-oriented with self-starting ability and strong organisational skills.
- Effective problem-solving, collaboration, and influencing skills.
- Able to work well both independently and within a team environment.
