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ICD Coding Team Supervisor
2 weeks ago
About the Opportunity
Irish Life Group Services Limited seeks an experienced and motivated Health Claims Service Team Lead to join their dynamic Claims Operations team. As a key member of the team, you will be responsible for leading by example, driving standards of professionalism, and promoting a culture of excellence within the team.
Your Key Responsibilities
- Leading a team of professionals to deliver high-quality services and achieve exceptional customer experiences.
- Developing and implementing effective strategies to enhance our service levels, efficiency, and productivity.
- Collaborating with stakeholders to identify areas for improvement and implementing corrective actions.
- Verifying accurate claim payments and resolving any discrepancies promptly.
- Conducting regular governance audits to ensure compliance with our Quality Assurance Strategy.
- Providing guidance and support to team members, promoting a culture of excellence and continuous learning.
- Staying up-to-date with industry developments, best practices, and regulatory requirements, applying this knowledge to improve our services.
- Maintaining accurate records, reports, and documentation to ensure transparency and accountability.
About Us
Irish Life is one of Ireland's largest financial institutions, providing access to healthcare solutions that help customers live healthier lives. We strive to deliver exceptional service and quality standards while striving towards perfect customer experiences.
