Financial Services Expert
1 day ago
Overview of FxPro Financial Services Ltd
FxPro boasts a dynamic workplace with a diverse workforce of over 500 employees representing 40 nationalities.
The Customer Support Officer responsibilities include responding to customer inquiries, troubleshooting and resolving issues, and collaborating with cross-functional teams.
- Main Tasks:
- Handle incoming customer calls, emails, and chat messages in a timely and professional manner.
- Identify and diagnose customer problems or concerns, and provide appropriate solutions or escalate to the relevant team member for further assistance.
- Collaborate with other departments to address customer needs and resolve complex issues.
- Continuously evaluate and improve customer support processes, identifying areas for improvement and sharing feedback with the team.
What We Are Looking For:
- University Degree or relevant working experience.
- At least 2 years of experience in a similar role.
- Excellent computer skills.
- Native language knowledge required and excellent command of English (oral and written). Any additional spoken language will be considered an advantage.
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