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Head of Support Excellence

1 week ago

Dublin, Dublin City, Ireland WhatsApp Inc. Full time

Job Description

We're seeking an experienced professional to join our WhatsApp Support Operations team as the Head of WhatsApp Support Operations. In this role, you'll be responsible for leading the development and execution of strategies that deliver exceptional support experiences to our users worldwide.

Your Key Responsibilities

  • Lead Strategic Initiatives: Drive strategic initiatives and collaborations across functional teams to drive operational excellence and improve customer experience.
  • Build and Retain a World-Class Team: Foster a culture of innovation, collaboration, and continuous learning, and develop and manage a high-performing team.