Help Desk Analyst

2 weeks ago

Cork, Cork, Ireland Eir Evo Talent Full time
Company Overview:
Eir Evo Talent is an equal opportunity employer with a commitment to diversity and inclusion. Our team thrives in a dynamic, constantly changing environment, and we're looking for someone who shares our values and passion for delivering exceptional results. If you're motivated, adaptable, and eager to take on new challenges, this might be the perfect opportunity for you.

About the Job:
This role involves providing technical support to client employees and contractors via various channels. As a Help Desk Analyst, you'll work closely with clients to resolve technical issues efficiently, using your problem-solving skills and expertise in troubleshooting macOS and iOS operating systems. You'll also be responsible for documenting resolutions in the ticketing system and escalating complex issues to relevant support teams.

Key Responsibilities:
- Provide technical support via phone, chat, and email
- Resolve technical issues efficiently and document resolutions in the ticketing system
- Escalate unresolved complex issues to appropriate support teams
- Collaborate with internal stakeholders to deliver high-quality services

Requirements:
- Excellent customer service skills
- Strong problem-solving abilities and analytical thinking
- Experience working in a dynamic environment
- Ability to work independently and as part of a distributed team

We Offer:
eir evo talent offers competitive salaries, flexible working arrangements, and opportunities for professional growth and development.

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