Data Insights Analyst

7 days ago


Dublin, Dublin City, Ireland Elis Ireland Full time
Main Responsibilities
  • Oversight of main KPIs and CRM initiatives.
  • Analyse customer pipeline data and provide strategic recommendations to increase sales, retention, brand loyalty, and lifetime value.
  • Identify trends and patterns and communicate data-driven recommendations to non-technical audiences.
  • Track and maintain customer data quality by ensuring CRM data input and updates are accurate according to guidelines.
  • Cross-functional collaboration and provide insightful analysis of existing customer data to identify new potential customers and target audiences.
  • Constantly test all customer interaction procedures and ensure the most efficient approaches are prioritised.
  • Provide data-driven recommendations to optimise Customer Service operations efficiency.
  • Build and present visual and intuitive reports/dashboards to senior stakeholders regarding sales pipeline performance and initiatives.
  • Recommend new methods and strategies to address customers' needs, dynamize existing workflows to optimise sales funnel.


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