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Service Delivery Lead

3 weeks ago

Dublin, Dublin City, Ireland beBee Careers Full time
Service Delivery Manager

This role requires a strong leader to oversee customers in the Omada Customer Lifecycle, ensuring effective management of our Omada Identity Cloud customers.

Responsibilities
  • Drive customer satisfaction and retention through exceptional service delivery.
  • Ensure timely resolution of service requests and incidents.
  • Manage work scheduling and optimize resource utilization.
  • Develop and implement process improvements.