Systems Manager

2 weeks ago

Galway, Galway, Ireland beBeeQuality Full time €40,000 - €50,000
Job Description

We are seeking a Quality Systems Administrator to join our team at our site. This is a busy, varied and customer-focused role that involves managing customer complaints to a high level of satisfaction.

  • Manage customer complaints, gather / trend / instigate investigation if trending, generate response and send to complaint handler, if needed have translated.
  • Review new artwork proposals using standard template.
  • Manage updating database & visual standards on the floor if new packaging design is due to be introduced by generating new standard and retrieving / removing old standards incl upload to SharePoint.
  • Maintain packaging library in technical and intake offices.
Required Skills and Qualifications
  • Strong understanding of microbiology, food manufacture and associated risk.
  • Excellent verbal and written communication skills.
  • Demonstrated numerical ability to record, interpret and analyze key process data.
Key Responsibilities

The successful candidate will possess the following key responsibilities:

  1. Complete CoA check for all incoming ingredients & ensure SAP checks in place for all new materials.
  2. Arrange for samples to be gathered/ labelled and send for nutritional or micro (external) testing ; arrange for lab equipment incl e.g. T probes to be calibrated to schedule by sending external after raising PO, ensuring stock of palletising & NC books & production labels is maintained.
  3. Complete inspections relating to Quality systems e.g. RSPO / Supplier approval.
  4. Follow up on customer queries / monitor shared email box.
  5. Reporting Kerry KPI metrics on e.g. complaints, micro testing, auditing, standard adherence etc.
  6. Administration task to aid change management and document control.
  7. Support with swabbing, lab work, investigations, mock traces and projects in factory as required.
  8. Support Supplier Non-Conformance handling when needed e.g. log NC and responses on KPI record.
Benefits

The successful candidate will experience numerous benefits including:

  • Varied and busy work environment.
  • Opportunity to develop and grow professionally.
  • Collaborative and supportive team atmosphere.
Others

Please note that the following requirements are essential for this role:

  • Support follow up on any recommendations raised by Pest control Provider.

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