Call Center Operations Manager
7 days ago
We are seeking a skilled and customer-focused individual to join our team as a Call Center Operations Manager at Fexco Limited Company.
About this Opportunity
- This role offers an excellent opportunity for someone looking to enter the world of customer service and work in a positive, friendly, and forward-thinking environment.
- You will have the opportunity to progress and develop your career within our company, working with a range of government and commercial clients.
Responsibilities
- You will be responsible for managing a team of customer service advisors, ensuring they are equipped to deliver exceptional customer experiences.
- You will be working in a fast-paced environment, managing a customer database through accurate and efficient data entry.
- You will be demonstrating a strong customer focus at all times, investigating and resolving customer queries through first contact resolution where possible.
The Ideal Candidate
- You are customer-focused, team-oriented, enthusiastic, motivated, and enjoy working in a target-driven environment.
- You have strong computer skills and are proficient in using technology to deliver exceptional customer service.
Benefits
- Competitive basic salary
- Annual VHI Healthcare subsidy
- Permanent contract
- Annual performance-related bonus
- Fully paid training programme
- 20 annual leave days and 2 company days per annum
- Incentivised Employee Referral Scheme
- Wellbeing programme focused on employee health and wellness
- Paid leave increasing with tenure: sick, maternity, adoptive, paternity, and marriage leave
- Career Paths and Development Programmes to support your progression
- 24/7, 365-day access to our Employee Assistance Programme
- Life Assurance Cover
- Defined contribution pension scheme
- Subsidised Sports & Social Club
- Subsidised Canteen
- Cycle to work scheme
- Fexco group Employee Discount Scheme
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