Healthcare IT Support Team Lead
2 weeks ago
About the Role
The Mater Private Hospital Group has an exciting opportunity for an experienced Healthcare IT Support Team Lead to join our team. As a key member of our IT department, you will be responsible for managing the service desk operations and implementing ITIL best practices.
Responsibilities
- Oversee the daily operations of the IT Service Desk, ensuring timely and effective support for all IT-related issues.
- Develop and implement policies and procedures to ensure compliance with healthcare regulations such as JCI and HIQA.
- Collaborate with cybersecurity teams to enforce data privacy and security policies.
Qualifications
- Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
- 5+ years of IT service desk experience, with at least 2 years in a lead role.
- ITIL v3/v4 certification preferred.
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