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Market Intelligence Strategist
2 weeks ago
About Us
At ServiceNow, Inc., we're driven by a passion to make the world work better for everyone. Founded in 2004, our innovative AI-enhanced technology has transformed how organizations work, connecting people, systems, and processes to empower smarter, faster, and better ways to work.
The Director, Market Intelligence – CRM Market Insights will lead competitive intelligence efforts focused on ServiceNow's expansion and success within the Customer Relationship Management (CRM) market. This role supports the global Center of Excellence (CoE) team's transformation journey, driving deeper market insights and enabling closer engagement with field teams and customers.
Key Responsibilities
- Develop actionable CRM market analyses to inform strategic growth objectives.
- Spearhead competitive intelligence initiatives targeting the CRM market.
- Collaborate closely with senior leaders across Product Management, Sales, Marketing, and Corporate Strategy to influence M&A strategy, CRM-related product and go-to-market (GTM) programs.
- Provide strategic competitive insights and direct support on key CRM-focused sales engagements.
- Work with a network of partners, consultants, and industry thought leaders to gather external viewpoints.
- Present executive-level CRM market intelligence briefings and updates to senior leadership and the board.
