Service Operations Specialist

4 days ago

Loch Garman, Loch Garman, Ireland beBeeCustomerFocused Full time €35,000 - €45,000
Service Advisor Role

A dynamic and customer-focused Service Advisor is required to join our team at Audi Wexford.

  • The successful candidate will act as the first point of contact for customers via telephone, email, and face-to-face, converting queries into service bookings where appropriate.
  • They will prepare and process all relevant service documentation, meeting and greeting customers promptly in a professional and courteous manner.
Key Responsibilities
  • Manage the handover and return of vehicles to customers.
  • Agree on costs, timelines, and service/repair details with customers.
  • Monitor the progress of vehicles throughout the day, keeping customers informed and obtaining approval for any additional work.
  • Liaise effectively with management, reception, warranty, parts, and sales teams.
  • Work collaboratively within the team to deliver a seamless customer experience.
Requirements
  • Excellent customer-service and communication skills are essential for this role.
  • The ideal candidate will be able to prioritise, multitask, and manage time effectively, particularly during busy periods.
  • Strong attention to detail when recording information in systems and documentation is also required.
Benefits
  • This role offers a competitive package with ongoing bonuses & incentives.
  • 20 days' annual leave.
  • Free on-site parking.
  • Company pension.
  • Gym membership discount.
  • Branded training and professional development.
  • Opportunities to attend events.
  • Positive working environment.
  • Monday to Friday working hours.

At Audi Wexford, we value professionalism, teamwork, and outstanding customer service. If you're passionate about the motor industry and thrive in a customer-focused role, we'd love to hear from you.

Drive your career forward with us.

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