Global Operations Associate

1 week ago


Dublin, Dublin City, Ireland English Language Center Full time
Our Vision
We aim to become the leading provider of English language programs worldwide, fostering a culture of innovation, collaboration, and excellence.
At EC English Language Centres, we believe in empowering students to succeed in a global community by delivering exceptional experiences and services.

Role Description
This critical role plays a pivotal part in achieving our vision by providing exceptional student experiences, delivering timely support, resolving issues efficiently, and ensuring every interaction meets or exceeds expectations.

Main Responsibilities
1. Establish strong relationships with students, responding promptly to inquiries, and addressing concerns professionally and courteously.
2. Collaborate with the Centre Director and Director of Studies to optimize student enrollment and retention strategies.
3. Oversee the planning, implementation, and promotion of student activities, tailoring events to meet students' interests and needs.
4. Develop and maintain relationships with suppliers and partners to ensure seamless delivery of student services, including accommodation and transportation.
5. Implement and manage the Student Ambassador Program, enhancing the student experience through peer-to-peer engagement and ambassador-led activities.
6. Provide input on process improvements and service enhancements, contributing to a positive student experience and increased loyalty.
7. Coordinate the delivery of student 'firsts,' including airport transfers, arrival at residences, and homestay families or liaison with the homestay delivery partner to assign the best fit family, and operational aspects of the first day with other team members.
8. Assist with collecting monies owed by students as informed by finance following company policy and procedure.


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