Technical Service Management Expert

2 days ago

Dublin, Dublin City, Ireland beBeetechnical Full time €800,000 - €1,200,000

About the Role

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As a Technical Landscape Owner, you will play a key role in ensuring the high availability of customer services by supporting service restoration in critical situations and working proactively on the stability of the landscape.

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Key Responsibilities

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  • Deep understanding of customer landscapes from technical and business perspectives, including interfaces.">
  • Strong collaboration with customers for planning and operations.">
  • Aligning with upcoming changes and planning their execution.">
  • Analyzing and deep-diving into issues, including creating RCAs as a foundation for continuous improvement.">
  • Supporting productization of services, including initial setup, documentation, and standardization.">
  • Aligning on planning activities and system build processes, defining handover criteria, and ensuring operational readiness of the Operations team.">
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Requirements

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You will need:

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  • Bachelor's degree or higher in Computer Science, Engineering, Information Management, Mathematics, or comparable fields.">
  • Background in SAP technology and products, especially excellent knowledge in SAP NetWeaver Administration and Operations and cross-dependencies like integration.">
  • Knowledge of the entire technology stack (Application, Database, Server management) and the ability to analyze issues and system architectures.">
  • About 7-10 years of experience in operating systems installations is a must.">
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What We Offer

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We provide end-to-end service for our customers, operating the entire landscape with more than 80 productive systems and several of the largest HANA-based systems. Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company.

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Our Values

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We value collaboration, innovation, and employee development. We strive to create a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

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How to Apply

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If you are interested in this opportunity, please submit your application. We look forward to reviewing your qualifications.

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SAP Culture

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We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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Contact Us

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Please email us if you require any assistance with your application or have questions about the role.

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