Epic Client Systems Engineer

2 weeks ago

Letterkenny Municipal District, Ireland Unitedhealth Group Full time

Company Overview

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Epic Client Systems Administrator – Letterkenny Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale.



About the Role:

The Epic Client Systems Administrator is essential for ensuring Epic application and infrastructure changes are communicated to the necessary teams across the enterprise.

You'll have the opportunity to maintain Epic production (PRD) and non-production (non-PRD) Hyperspace/Hyperdrive environments, in addition to MyChart and Web Services infrastructure.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Letterkenny and telecommuting from a home-based office in a hybrid work model.

We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life.


Primary Responsibilities of the Epic Client Systems Administrator:

Succesfully complete all required job training, including Epic certification, within first six months of employment and keep certifications up to date.

Install, configure, maintain and deploy the Epic client and other delivery infrastructure components on Microsoft Windows servers.

Maintain and support Epic ancillary services like Hyperspace and Interconnect and the related services.

Help manage the Change Control processes for all Epic environment build migrations and infrastructure upgrades.

Monitor Epic system performance as part of daily operational requirements.

Review Sherlock and Galaxy notes and apply routine upgrades to all Epic environment client applications and back-end services.

Assist in integrating other applications with Epic using web services.

Implement Epic system high availability strategies and mechanisms.

Monitor and fine-tune the performance of Caché database instances.

Develop disaster recovery procedures.

Maintain Epic production (PRD) and non-production (non-PRD) Hyperspace, Hyperdrive, and client connection environments.

Troubleshoot and diagnose Epic application issues and implement solutions.

Ensure Epic application and infrastructure changes are communicated to the necessary teams across the enterprise.

Define, create user accounts, profiles, roles and maintain required audit information.

Work closely with database, environment/infrastructure and internal/external enterprise security teams.

Provide on-call support for production performance/availability or other critical issues.

Perform other duties as assigned.

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