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Customer Support Specialist with Dutch
2 weeks ago
The role of a Customer Support Specialist at TN Ireland involves providing exceptional customer service to clients across the EMEA region.
Job Description:As a key member of our team, you will be responsible for handling customer inquiries and resolving issues in a timely and efficient manner. You will work closely with internal teams to ensure seamless communication and problem-solving.
We are seeking an individual who is fluent in both English and Dutch, with excellent communication and interpersonal skills. Experience in a multi-national customer support environment is advantageous.
Responsibilities:
- Process customer orders accurately through relevant company systems.
- Respond to customer queries within department guidelines.
- Liaise with courier companies and internal teams to ensure prompt delivery to customers.
- Manage urgent and emergency orders/requests as needed.
- Log customer feedback correctly and on time.
- Maintain and update customer data as required.
Qualifications:
- 1-2 years' experience in a customer support environment.
- Fluency in English and Dutch.
- Excellent written and spoken language skills.
- Good working knowledge of Microsoft Office.
- Attention to detail and ability to multitask.
- Ability to work under pressure and on own initiative.
