Technical Support Lead for Enterprise Clients

2 weeks ago


Dublin, Dublin City, Ireland TN Ireland Full time
About the Role

We are looking for a highly skilled Senior Technical Support Specialist to join our team in Dublin. The successful candidate will provide expert technical support to our enterprise clients, utilizing their knowledge of SSO, Adobe Creative Cloud, and Adobe Document Cloud.

The ideal candidate will have strong time management and organizational skills, excellent communication skills, and a proven ability to build strong relationships with stakeholders, partners, and customers.

In this role, you will work closely with other Adobe groups, including QE, Engineering, and Product Management, to understand new or extended product lines or services and adaptability to customer requirements.

You will also be responsible for authoring and reviewing knowledgebase articles and training materials for both customers and internal reference.



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