Customer Service Lead

2 weeks ago


Cavan, Cavan, Ireland Farnham Estate Spa & Golf Resort Full time
About Our Resort

Farnham Estate Spa & Golf Resort is set amidst 1,300 acres of breathtaking natural beauty, offering a tranquil retreat from the stresses of everyday life. Our resort features an 18-hole golf course, 10Km of ancient woodlands, and award-winning health spa facilities.

Job Description

We are seeking an experienced Front Office Supervisor to join our team at Farnham Estate. The successful candidate will be responsible for ensuring exceptional customer service, managing front desk operations, and maintaining the highest standards of hotel operations.

Main Responsibilities
  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
  • Manage all payment types, including room charges, cash, debit, or credit cards, and process all check-outs, resolving any late or disputed charges.
  • Respond to guest calls, messages, requests, questions, or concerns in a professional and courteous manner.
  • Coordinate with Housekeeping to track readiness of rooms for check-in and communicate parking procedures to guests/visitors.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports on arrivals, departures, special requests, and accuracy checks.
  • Balance and drop receipts according to Accounting specifications.
  • Welcome and acknowledge all guests according to company standards.
Requirements
  • Strong communication and interpersonal skills.
  • Leadership and team management abilities.
  • Problem-solving and conflict resolution skills.
  • Proficiency in hotel management software (Opera).
  • Multitasking and time-management skills.
  • Customer service orientation.


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