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Data Science Team Lead

3 weeks ago

Dublin, Dublin City, Ireland Intercom Full time
About Our Team:

We're a talented and diverse group passionate about using AI to solve real-world problems. We're seeking a highly skilled Data Science Team Lead to join our innovative team and lead impactful research.

The Opportunity:

You'll lead advanced research in AI areas relevant to customer service and communication, developing AI models that enhance our customer service AI. Your work will directly impact millions of businesses and their customers.

Your Key Responsibilities:
  • Design and implement machine learning models and algorithms that significantly improve our products.
  • Collaborate with external researchers and cross-functional teams to integrate new AI research into our platform.
  • Mentor and influence other researchers, shaping research agendas and driving innovation.
  • Publish scientific papers and contribute to top-tier conferences and journals, establishing Intercom's position in the AI research community.
Required Skills:
  • A PhD degree in Computer Science, Machine Learning, Artificial Intelligence, or a related field, or equivalent practical experience.
  • At least 3 years of experience leading research agendas in academia or industry.
  • Proven track record of writing scientific publications submitted to conferences, journals, or public repositories.
  • Expertise in key ML areas such as reinforcement learning, unsupervised learning, deep learning, and NLP.