Workforce Optimization Specialist

Key Responsibilities:The successful candidate will be responsible for managing the Global Capacity Model, developing and implementing best practice resource planning practices, analyzing workforce data to inform strategic decisions, collaborating with cross-functional teams to optimize business outcomes, identifying and mitigating capacity risks, driving...

The Real Time Analyst plays a critical role in workforce management, responsible for optimizing staffing levels to ensure service excellence and operational efficiency within a call center environment.Key Responsibilities:Forecasting and Planning:Analyze historical data to predict future patterns and staffing needs, developing accurate forecasts for incoming...

Job Summary: We're seeking an experienced Operational Efficiency Specialist to join our team. The ideal candidate will have a strong background in contact center operations, workforce management, and data analysis. They will be responsible for optimizing resource allocation, improving user experience, and reducing costs.\Key Responsibilities:\\Optimize...

Role Overview:The Real-Time Workforce Analyst will play a crucial role in supporting the operation by monitoring and controlling the distribution of resource to ensure key performance indicators are achieved. The successful candidate will have strong experience with WFM tools and real-time performance monitoring systems (e.g., NICE IEX, Verint, Aspect) and...

About the RoleAs a Workforce Optimization Manager, you will be responsible for developing and implementing strategic plans to optimize staffing levels, reduce costs, and improve productivity. You will work closely with operations, capacity planning, and finance teams to analyze historical data, forecast demand, and identify areas for...

About the JobThis role involves delivering client engagements and providing best-practice advice on workforce planning and other relevant service offerings. You will work closely with clients to understand their needs and develop tailored solutions to meet those needs.Key Responsibilities:Client Delivery: Managing client engagements and providing...

At TN Ireland, we are seeking an exceptional Global Workforce Optimization Expert to join our team. In this critical role, you will be responsible for leading and managing end-to-end headcount resource planning, ensuring the effective management of all inbound and back-office work types across our vast insurance enterprise.About the Role:You will be...

About the Role:We are seeking an experienced professional to join our Workforce Management team as a Real-Time Analyst. As a key member of the team, you will be responsible for analyzing real-time data to identify trends and provide actionable insights. Your primary focus will be on ensuring the efficient use of resources, achieving key performance...

Job OverviewAs a Workforce Management Specialist, you will lead and manage the end-to-end headcount resource planning life cycle to ensure effective management of all inbound and back office work types across a vast insurance enterprise. The position has high visibility to all operations teams internally.Responsibilities:Manage the Global Capacity Model to...

Workforce Services Specialist JobWe are seeking a highly organized and detail-oriented Workforce Services Specialist to join our team. As a Workforce Services Specialist, you will be responsible for delivering exceptional support to employees and managers across the globe. You will work closely with various stakeholders to build rapport, research and provide...