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Community Operations Specialist

2 weeks ago


Dublin, Dublin City, Ireland CPL Full time

CPL is seeking a Community Operations Specialist to ensure a safe and positive user experience on our platform.

The ideal candidate will have fluency in both English and Dutch, written and verbal. They will also possess strong resilience and adaptability in a fast-paced environment, as well as an analytical mindset with attention to detail.

The Community Operations Specialist will investigate and resolve user-reported issues, review and moderate content within set guidelines, respond to user inquiries with speed, empathy, and accuracy, analyze data to improve user experience, identify trends, and escalate issues as needed.

The role requires the ability to work shifts, including late nights and weekends, and full work authorization in Ireland. The successful candidate can expect a salary of €29,700 plus quarterly bonus, as well as 25% shift premium for late hours.

Benefits include healthcare and wellness programs, tax saver schemes, and career growth and development opportunities.