Application Support Engineer
2 days ago
As an IT Service Delivery Manager, you will lead the support of highly complex and comprehensive applications and systems. You will work independently on a diverse range of tasks, relying on your expertise to consult with clients, teams, and project teams to provide technical guidance and highly complex troubleshooting/problem resolution.
About the Team
Our team is dedicated to delivering exceptional customer experiences through innovative solutions and collaborative partnerships. We strive to be leaders in customer experience, innovation, and technology, driving progress towards a more inclusive and sustainable future.
Key Responsibilities
* Lead the support of highly complex and comprehensive applications and systems* Consult with clients, teams, and project teams to provide technical guidance and highly complex troubleshooting/problem resolution* Develop working relationships with third-party vendors to fulfill support requirements* Administer business applications in coordination with stakeholders* Participate in knowledge transfer within the team and business units
Requirements
* Undergraduate degree or technical certificate* 5-7 years relevant experience in IT service delivery* Strong analytical and problem-solving skills* Excellent communication and interpersonal skills* Ability to work effectively in a team environment
Benefits
* Total Rewards package, including base salary, health and well-being benefits, paid time off, career development, and recognition programs* Regular leadership and development conversations, mentorship, and training programs* Opportunities for growth and advancement within the organization
Culture
We are a diverse and inclusive workplace, committed to fostering an environment where all colleagues feel valued and supported. We encourage open communication, collaboration, and continuous learning, providing opportunities for growth and development.
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