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Product Support Engineer

1 week ago

Cork, Cork, Ireland Proofpoint Full time

We are seeking a skilled Product Support Engineer to join our team, dedicated to protecting people and data from advanced threats. As a key member of our cybersecurity team, you will provide top-notch support to administrators and enterprise-level partners, ensuring seamless operations for our clients.

About the Role

This is an exciting opportunity to work with cutting-edge technologies, collaborating closely with customers to resolve complex technical issues. Your expertise in email administration and security will be instrumental in providing expert guidance and troubleshooting services.

  • Provide support to administrators and enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday.
  • Troubleshoot and resolve complex technical issues, communicating effectively with customers via phone, web-based tools, and email.
  • Manage product escalations, acting as a liaison between customers and various levels of tiered support.
What You'll Bring

To succeed in this role, you will need:

Experience in a technical support or helpdesk environment.Strong problem analysis and resolution skills for software problems.Ability to develop as a subject matter expert in areas of Proofpoint technologies.Excellent communication and interpersonal skills.About Us

We are a leader in next-generation cybersecurity, driven by a passion to protect people, data, and brands from emerging threats. Our innovative solutions empower organizations to safeguard their assets and maintain a secure online presence.