Maintenance Coordinator Specialist

6 days ago

Dublin, Dublin City, Ireland Crewit Resourcing Ireland Full time

At Crewit Resourcing Ireland, we are seeking a proactive Maintenance Coordinator to support multiple large-scale housing developments across the Greater Dublin region.

This is an exciting opportunity for a solutions-driven individual to play a key role in enhancing the homeowner experience while coordinating subcontractor and maintenance activities.

In this fast-paced role, you will work closely with the Customer Care team and external contractors to troubleshoot and resolve a broad range of maintenance issues, while delivering an exceptional standard of customer service.

Key Responsibilities:
  • Coordinate, schedule, and supervise subcontractor maintenance works across several residential developments.
  • Build strong relationships with homeowners and internal teams to drive timely resolutions.
  • Engage directly with homeowners, providing a professional and confident customer experience.
  • Troubleshoot issues prior to contractor visits to increase first-time resolution rates and customer satisfaction.
  • Manage reactive maintenance requests and follow up on outstanding works in a timely and efficient manner.
  • Ensure all works are conducted in line with health & safety, quality, and environmental standards, reporting any non-compliance.
  • Monitor contractor performance and report recurring trends to aid in continuous improvement.
  • Proactively identify opportunities to enhance service delivery.
  • Utilise CRM software to log, manage, and close out cases effectively.
The Ideal Candidate:
  • A strong background in maintenance, facilities, or a related field, with proven customer service experience.
  • Trade or construction background with knowledge of building services is an advantage.
  • Excellent communication and interpersonal skills (both written and verbal).
  • Proficient in MS Office suite (Excel, Word, etc.).
  • Highly organised, self-motivated, and able to manage multiple tasks under tight deadlines.
  • Strong attention to detail with the ability to work independently and as part of a team.

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