Customer Success Guide

17 hours ago

Dublin, Dublin City, Ireland beBeeCustomerSuccess Full time €75,000 - €105,000

Transform Your Career in Customer Success

About the Role

We are seeking a highly motivated and experienced Customer Success professional to join our team. In this role, you will be responsible for driving customer success, growth, and adoption within the EMEA region.

As an Associate Customer Success Guide, you will work closely with customers to understand their business needs and develop strategic plans to meet those needs. You will also be responsible for onboarding new customers, driving product adoption, and providing proactive guidance to ensure customers get the most out of our products and services.

Key Responsibilities:

  • Onboard New Customers: Set customers up for success by introducing them to all the resources available to help them on their journey, via webinars and personalized 1:1 engagements.
  • Drive Adoption: Serve as a customer advocate, for all the products they have purchased and advise them on how to deploy and adopt them to meet their business needs.
  • Proactive Guidance: Drive customers to resources they have available to them to enhance their experience.
  • Cross-functional Collaboration: Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
  • Best Practices and Enablement: Support customers to attend workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
  • Escalation Management: Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
Qualifications

To succeed in this role, you will need to have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • A business, technology, computer science or AI related degree.
  • Excitement for a career in customer-facing roles such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
  • Passion for SaaS, with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
  • Strong emotional intelligence, organizational skills, with a demonstrated ability to prioritize and manage competing tasks.

This role is based in our Dublin office. Applicants must currently reside within commuting distance or be able to relocate at their own expense.

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