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Student Engagement Specialist

2 weeks ago

Dublin, Dublin City, Ireland IOB Full time
Role Description

The Learner Relationship Advisor will be responsible for delivering an exceptional customer experience while resolving learner queries and issues. This involves effective communication, problem-solving, and collaboration with internal teams.

Key Accountabilities
  • Provide timely and accurate responses to learner inquiries.
  • Work closely with internal departments to resolve complex issues.
  • Contribute to the development of processes and systems.
  • Ensure seamless integration of learner information systems.
Desirable Qualifications
  • Third-level qualification in a relevant discipline.
  • Experience in office-based customer service environments.
  • Background in third-level student support is advantageous.