Digital Community Experience Specialist

2 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

As a Digital Community Experience Specialist at Cpl Healthcare, you will play a vital role in ensuring a safe and positive user experience on our platform. Your primary responsibility will be to investigate and resolve user-reported issues in a timely and efficient manner.

You will also review and moderate content within set guidelines, responding to user inquiries with speed, empathy, and accuracy. Additionally, you will analyze data to identify trends and escalate issues as needed to improve the overall user experience.

This role requires strong analytical skills, attention to detail, and the ability to work shifts, including late nights and weekends. You must be fluent in both MAGHREB and English (written and verbal) and possess a strong resilience and adaptability in a fast-paced environment.

Benefits of this role include a competitive salary, quarterly bonuses, and shift premiums for late hours. You will also have access to healthcare and wellness programs, tax saver schemes, and bike-to-work incentives. Furthermore, career growth and development opportunities are available for motivated individuals who can make a meaningful contribution to our team.



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