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Dublin, Dublin City, Ireland TN Ireland Full timeSocial network you want to login/join with:Amazon Web Services EMEA SARL (Irish Branch)Location:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:6da71044fe2fJob Views:2Posted:15.03.2025Expiry Date:29.04.2025Job Description:Amazon is a world leader in Web-related technologies and services. Now, with Amazon Web Services (AWS) it is at...
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Dublin, Dublin City, Ireland ENGINEERINGUK Full timeYou will need to login before you can apply for a job.DESCRIPTIONAmazon is a world leader in Web-related technologies and services. Now, with Amazon Web Services (AWS) it is at the forefront of Cloud technologies, helping individuals and businesses take their computing infrastructure and applications into "the Cloud".AWS Support provides global technical...
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AWS Operations Manager
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Dublin, Dublin City, Ireland ENGINEERINGUK Full timeYou will need to login before you can apply for a job.DESCRIPTIONAmazon is a world leader in Web-related technologies and services. Now, with Amazon Web Services (AWS) it is at the forefront of Cloud technologies, helping individuals and businesses take their computing infrastructure and applications into "the Cloud".AWS Support provides global technical...
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Dublin, Dublin City, Ireland Amazon Full timeAbout the RoleThe AWS Managed Operations team is seeking an experienced AWS Operations Specialist to play a pivotal role in building and leading operations teams dedicated to delivering high-availability AWS services.As part of this role, you will be responsible for overseeing the launch of the European Sovereign Cloud, working closely with global AWS teams,...
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AWS Operations Manager
2 weeks ago
We are seeking a highly skilled Escalation Engineer to join our Enhanced Support Services (ES2) team at Amazon Web Services (AWS). As an Escalation Engineer, you will play a critical role in managing critical escalations and collaborating with various areas of AWS to drive operational excellence and resolve complex customer issues related to AWS products and services.
Main Responsibilities
Some of your key responsibilities will include:
1. Collaborating with Engineering Teams to resolve complex customer issues related to AWS products and services.
2. Providing clear and timely communication on work items to relevant internal stakeholders.
3. Building a comprehensive understanding of AWS services to enhance customer experience and operational efficiency.
4. Facilitating post-incident reviews to identify improvement opportunities and implement corrective actions.
5. Designing, building, or collaborating on solutions using automation and self-repair techniques.
Required Qualifications
To be considered for this role, you should possess the following qualifications:
- 5+ years of experience in Support Engineering, Customer Escalations, or similar IT roles
- 2+ years of experience in technical operations or support focused on cloud infrastructure
- Demonstrated knowledge and proficiency with AWS Services
- Tertiary qualification/Bachelor's Degree in a related field (or 6+ years of relevant work experience)
- Ability to work alternative hours, including some weekends and holidays
PREFERRED QUALIFICATIONS
- Excellent written and oral English communication skills
- Industry-specific accredited certification(s) such as AWS Associate level
- Familiarity with Cloud services focused on high availability and fault tolerance
- Experience with data manipulation and/or automation
- Knowledge of ITIL/Lean Processes
