Onboarding Project Lead
2 weeks ago
About this Role
The Customer Onboarding Consultant serves as the main point of contact for the customer from the time that the account has been booked, through the onboarding phase of the customer journey.
You will be responsible for delivering project kick-off calls, scheduling install dates, working with the menu and guest teams, configuration tasks, and acting as the primary project manager for the customer.
Key Responsibilities- Deliver project kick-off calls to ensure customers understand the onboarding process
- Schedule install dates and ensure timely completion of installations
- Work with the menu and guest teams to configure Toast to meet customer needs
- Act as the primary project manager for the customer, overseeing the onboarding process from start to finish
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