Quality Management Systems Director

Transforming Quality Performance

Our organization is seeking a skilled Quality Management System Lead to drive operational excellence and reinforce compliance with industry standards.

• Job Description:

• Refine and optimize operational procedures, ensuring effective integration and alignment with broader functions and management systems. Develop and maintain a robust and compliant Quality Management System (QMS), tailored to industry standards such as ISO 9001, ISO 45001, and ISO 14001.

• Ensure all quality documentation is controlled and audit-ready. Conduct regular QMS reviews, identify areas for improvement, and implement corrective actions.

• Assist in preparing and participating in the annual management review with stakeholders. Compile quality data, audit results, and improvement actions; support presentation development; document outcomes, and follow up on agreed actions.

• Collaborate with Group functions to ensure seamless integration and alignment of country-specific quality requirements, including Building Control regulations in Ireland and other EU national quality standards.

• Implement, monitor, and continuously improve the Mercury Quality Cycle by integrating its principles into daily operations, aligning it with the QMS, training staff, tracking performance against benchmarks, and refining processes.

• Leverage digital tools and platforms to enhance quality management processes, including QMS software, statistical analysis tools, cloud-based collaboration tools, and automation where feasible to streamline data collection, reporting, and compliance tracking.

• Develop and monitor key quality performance indicators (KPIs) such as defect/snag rates, 'Right First Time', and 'Cost of poor quality'. Analyze trends using statistical tools and prepare detailed quality reports for senior leadership.

• Plan, schedule, and execute comprehensive internal audits, coordinate third-party and regulatory audits, manage audit findings and non-conformities, and ensure timely implementation and verification of corrective actions.

• Develop and enforce supplier quality requirements, conduct supplier audits, collaborate with procurement and engineering to qualify and monitor suppliers, manage supplier nonconformances, and drive continuous improvement in supplier performance.

• Identify, document, and manage product and process nonconformances, lead investigations to determine root causes, coordinate containment actions, initiate and track corrective actions, and maintain a nonconformance log.

• Lead structured root cause investigations, manage the full lifecycle of corrective and preventive actions (CAPA), maintain a centralised CAPA tracking system, and ensure effectiveness verification and closure of actions.

• Maintain a structured process for capturing, documenting, and sharing lessons learned from quality incidents, audits, project feedback, and improvement initiatives across the department and wider organisation.

• Lead Lean, Six Sigma, and other initiatives to improve process efficiency and reduce waste, facilitate workshops, benchmark industry best practices, integrate innovative quality tools and technologies, and promote employee engagement in continuous improvement activities.

• Develop and deliver comprehensive quality training programs for Quality staff and cross-functional teams, ensure all employees are trained and competent in relevant SOPs and standards, maintain training records and matrices, and evaluate training effectiveness.

• Contribute quality-related insights, best practices, and lessons learned to support organisational learning, cross-functional collaboration, and continuous improvement across regions.

• Conduct comprehensive QEHS risk assessments for new projects, processes, and supply chain using applicable tools and risk matrices, develop and implement mitigation plans and control strategies.

• Act as the primary liaison for customer quality concerns, manage complaint investigations and formal responses, track and analyse customer satisfaction metrics, participate in customer audits and quality reviews.

Requirements

• Essential Criteria:

• Minimum 2 years in a senior Q/EHS role in a large construction or engineering business and/or 8-10+ years' experience in Data Centres or petrochemical and/or within a multinational manufacturing or Pharma/Advanced Tech environment.

• Minimum Diploma or Degree in Engineering, equivalent to BSc, in Construction/engineering background/Quality Management systems and auditing/Occupational EH&S.

• Experience in Microsoft packages, knowledge of Digital Platforms such as BIM 360, ACC, Procore, Aconex and other Common Data Environment software.

• ISO 9001:2015 Lead Auditor.

Desirable Criteria:

• Desirable to be a chartered member of CQI, IEI, CIOB or other construction related institute or in the process of achieving that level.

• Six Sigma Green or higher Belt.

• PMP (Project Management Professional) certificate by PMI.