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Medical Solution Expert

2 weeks ago

Cork, Cork, Ireland Scientificjobs Full time

About the Company

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Scientificjobs is a leading provider of medical and pharmaceutical solutions, dedicated to delivering exceptional customer service and support. Our company values innovation, collaboration, and excellence, and we seek like-minded individuals who share our passion for making a difference in the lives of our customers.

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In this role, you will have the opportunity to work with a talented team of professionals who are passionate about delivering outstanding results. You will contribute to the maintenance of our knowledge database and facilitate the fulfilment of customer requests, working closely with colleagues to ensure seamless communication and high-quality services.

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This position is perfect for an individual who is eager to learn, grow, and develop their skills in a dynamic and supportive environment. If you are a driven and enthusiastic professional looking for a new challenge, please consider joining our team.

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Responsibilities:

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  • Maintain accurate records of all medical and pharmaceutical communication transactions">
  • Support the organisation with the maintenance of the knowledge database">
  • Facilitate the fulfilment of customers' requests">
  • Escalate all enquiries without predefined answers according to defined processes">
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Requirements:

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To succeed in this role, you will require a Bachelor's degree, diploma, medical or pharmaceutical technical assistant, or equivalent in health care, natural sciences, pharmacy, nutritional specialists, or a related discipline. Relevant business experience, such as medical sales representation, will also be considered.

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A background in a healthcare, medical affairs, clinical development, scientific, or medical communications field is essential to understand national healthcare systems and organisational hierarchies. Fluency in German and English is mandatory, as is the ability to respond flexibly and empathetically to customer needs while managing their expectations effectively.