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Technical Leadership Manager

1 week ago

Dublin, Dublin City, Ireland Amazon Full time

Job Description

We are seeking an experienced Operations Manager to join our AWS Support team. As a key member of our global organization, you will lead a team of technical support engineers, driving operational excellence and delivering exceptional customer experiences.

Responsibilities

  • Lead a team of technical support engineers, providing guidance, coaching, and development opportunities.
  • Collaborate with AWS engineering teams to resolve complex technical issues and improve service performance.
  • Design and implement automation solutions to streamline operations and enhance customer satisfaction.
  • Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams.

Qualifications

  • Minimum 2 years of experience in managing technical teams, with a proven track record of developing engineers and building successful teams.
  • Strong understanding of cloud computing, Linux, networking, and other relevant technologies.
  • Experience with Agile methodologies and data-driven decision making.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced, dynamic environment.