Senior Account Manager Professional
5 days ago
Job Overview:
We are seeking an experienced Senior Account Manager to join our team. As a key member of our global account management team, you will be responsible for building and maintaining strong relationships with our clients.
Key Responsibilities:
- Work closely with the Account Director to deliver annual sales and margin targets for your dedicated client portfolio.
- Effectively manage and deal with all types of enquiries from clients.
- Identify client needs and provide a professional and efficient service with tight deadlines and fast turnarounds.
- Produce quotes and costings for clients and Account Directors as required.
- Have good product awareness and knowledge, and work with approved suppliers to source great products at the best value.
- Assist with identifying new customers and proactively identify merchandise opportunities (upsell) within accounts.
- Know when to escalate issues to the Account Director and do so in a timely manner.
- Oversee and mentor Account Administrators.
- Be highly creative and develop bespoke products from concept through to production.
- Ensure all product developments are in line with customer expectations in terms of sustainability, brand guidelines, target market execution and client marketing strategy, while meeting commercial requirements.
- Produce reports as required by clients and Account Directors.
Requirements:
- 2-3+ years experience working in a fast-paced office environment.
- Proven ability to maintain and grow client relationships, working with key stakeholders at both junior and senior levels.
- Excellent communication and presentation skills (both written and verbal).
- Examples of where you have delivered high value and volume projects within specified timelines.
- Excellent organizational skills and attention to detail.
- Excellent administration & interpersonal skills.
- Positive attitude and hands-on mentality.
- Excellent IT Skills, in particular good knowledge of Excel and PowerPoint.
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