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CRM Training Program Designer

1 week ago

Dundalk, Louth, Ireland Oak Hall Consulting Full time

Oak Hall Consulting is an energy consultancy specializing in electricity and gas market design, energy expertise provision, business, system, digital transformation and project delivery.

We are looking for a Digital Transformation Trainer to join our team. As a Digital Transformation Trainer, you will play a critical role in designing and delivering training programs for our clients' employees.

The ideal candidate will have expertise in CRM platforms, excellent communication skills, and a passion for teaching. Experience of working in the retail energy sector would be beneficial.

You will work closely with our project teams to ensure that all employees receive training in using the new system and achieve a baseline competency in completing key processes before the system goes live.

Key Responsibilities:
  • Training Program Design: Develop and tailor training content (standard operating procedures, bespoke training modules) for the key business processes, across a range of customer service, sales and back office roles and operational teams.
  • Delivery of Training: Co-facilitate group training sessions, for different operational roles, to ensure that all employees understand and can effectively use the CRM system before go live.
  • Assessment and Evaluation: Evaluate trainee progress through assessments, quizzes, and feedback to ensure they are mastering key features of the CRM system.
Benefits:
  • Competitive rates
  • Hybrid working arrangement with at least 3 days per week on site in Drogheda