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Success and Adoption Specialist

1 week ago

Skibbereen, Cork, Ireland Cyara Full time
Job Description

We are seeking an Associate Customer Success Manager to join our team in Skibbereen, Ireland. As a key member of our customer success organization, you will be responsible for building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions.

Key Responsibilities

  • Drive end user engagement and product adoption through 1-to-many and 1-to-1 communication strategies
  • Negotiate and close renewal opportunities to maximize retention
  • Identify repeatable strategies and build upon existing playbooks to drive adoption, renewal growth, and mitigate risk
  • Leverage different channels at the right time to deliver value to customers throughout their journey