Senior Customer Experience Advisor
6 days ago
As a Senior Customer Experience Advisor, you will play a key role in enhancing the customer experience and driving business growth for AIB Group. Our vision is to be the best bank in every community, and we want to be customer-focused and dynamic, driven by empowered people and an agile mindset.
About the RoleThe Service & Sales Advisor plays a crucial part in our team to ensure AIB can deliver exceptional service to customers each day. Key Accountabilities include:
- Providing expert guidance and support to customers on sales and service-related queries;
- Proactively identifying and executing opportunities to enhance the customer experience and drive business growth;
- Championing Digital Enablement, encouraging customers to embrace digital banking solutions while ensuring a seamless and high-quality service experience;
- Collaborating effectively across teams to achieve shared objectives and contribute to AIB's success;
This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.
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Senior EHS Advisor
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Customer Experience Specialist
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Service Excellence Advisor
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Branch Customer Service Advisor
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