Customer Service Director

2 weeks ago


Bray, Wicklow, Ireland Silverwood Recruitment Full time
About the Role

We are seeking a Customer Service Director to join our team at Silverwood Recruitment. As a Customer Service Director, you will be responsible for leading our customer service team and ensuring that we deliver exceptional service to our clients.

Main Responsibilities
  • Lead and manage the customer service team to achieve exceptional results
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless delivery of services
  • Maintain accurate records and reports of customer interactions
  • Contribute to the development and implementation of policies and procedures to enhance customer service
Requirements
  • Proven experience in a leadership role or industry
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and meet deadlines


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