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Senior IT Field Support Specialist
3 weeks ago
**Company Overview**
Cpl Healthcare provides professional IT support for SME businesses.
We pride ourselves on delivering exceptional results based on our expertise, customer commitment, and a deep understanding of our clients' needs.
An opportunity has arisen for an IT Field Engineer to join our team.
We are seeking an IT Support Engineer with a track record of dealing with on-site installations to drive business growth. You'll benefit from training and excellent career progression prospects.
You will be responsible for installing, configuring, and maintaining client hardware, including Windows Servers, computers, laptops, and printers etc.
This will also involve installing, configuring, and maintaining client software, such as MS 365 and Azure, Virtual environments, Hyper V, VMWare, Veeam, communication equipment, including switches, routers, firewalls, and mobile devices.
Other key duties include:
- Problem solving and troubleshooting issues on-site and remotely
- Customer account management
- Training and transferring knowledge to clients
- Managing and communicating with third-party vendors
To be considered, you must have:
- Experience in an IT support or field engineer role, dealing with on-site installations, configurations, and maintenance of client hardware
- Solid knowledge of MS 365, Azure, and AD
- Server installation/migration and administration experience, including Virtual environments (Hyper V, VMWare, Veeam)
- Knowledge of firewalls, routers, switches, and remote access servers
- A full driving license
As an IT Field Engineer, you must possess excellent interpersonal and communications skills, both written and verbal. Strong problem-solving, troubleshooting skills, and documentation are essential.