Team Manager
1 week ago
We are seeking a skilled and experienced Shop Floor Manager to fill a key role in our team.
About the RoleThe ideal candidate will possess excellent leadership skills, be able to manage store operations effectively, and inspire their team to deliver exceptional customer service.
Key Responsibilities:- Create a positive and engaging work environment for colleagues and customers
- Take charge of store management when the Store Manager or Deputy Manager is absent
- Evaluate and enhance team performance through training and validation
- Maintain an open-door policy, fostering a culture of trust and collaboration
- Optimize coffee and colleague management to ensure timely completion of daily priorities
- Analyze reports and systems to drive improvements for customers and colleagues
- Promote a culture of zero food waste, manage date codes, and minimize waste disposal
- Select and recruit talented colleagues who share our passion for customer satisfaction
- Implement cleaning specifications and lead by example to maintain store standards
- Manage stock control activities, warehouse layout, and processes to streamline routines
- Investigate and rectify any pricing discrepancies, overcharges, refunds, and label errors to ensure accurate customer billing
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