Senior IT Technical Support Expert

2 weeks ago

Cork, Cork, Ireland beBeeTechnical Full time €65,793 - €82,477

Job Overview

We are seeking an accomplished technical professional to fill the role of a Technical Support Specialist. As a key member of our support team, you will be responsible for providing exceptional assistance to customers facing complex software and network system issues.

The ideal candidate should possess a strong background in troubleshooting, problem-solving, and communication. Proficiency in customer interaction, training, and knowledge management is essential for success in this position.

Key Responsibilities:

  • Diagnose and resolve complex technical issues through effective use of analytical skills and collaboration with engineering teams.
  • Develop and maintain comprehensive knowledge of storage concepts, database principles, and networking fundamentals.
  • Provide timely and accurate information to customers, ensuring seamless issue resolution and satisfaction.

Requirements:

  • Bachelor's degree in Computer Science, Electrical Engineering, or related field, or equivalent work experience.
  • At least 2 years of experience in a relevant technical support role, demonstrating strong technical expertise and excellent communication skills.
  • Fluency in English and proficiency in one additional language (German, Italian, or Hebrew).

Fundraising Opportunities:

  • Collaborate with cross-functional teams to enhance product capabilities and customer experiences.
  • Pursue ongoing education and training to stay current with emerging technologies and industry trends.

Contact Information:

Please submit your application, including a cover letter and resume, to express your interest in this exciting opportunity.

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