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Client Experience Strategist
3 weeks ago
Job Title: Client Experience Strategist
We are looking to expand our team with a Client Experience Strategist to support the Head of Client Experience in planning, strategy, and delivery of strategic capabilities. These capabilities aim to empower customers and colleagues.
This key role offers significant autonomy and influence in delivering best-in-class capabilities that will impact customers and colleagues. Initially, the focus will be on delivering a strategic customer engagement program, including CRM and patient engagement.
The successful candidate will have experience in shaping and delivering customer-focused solutions across business and technical teams, strong interpersonal and influencing skills, and exceptional communication skills capable of distilling complex topics into executive-level presentations.
Key Responsibilities:
- Develop and execute long-term client strategies aligning with Vhi's strategic objectives and industry trends.
- Design and oversee the implementation of customer-focused solutions, ensuring they deliver measurable business value and align with Vhi's strategic objectives.
- Support the creation of business cases to support investment decisions, ensuring alignment with strategic objectives and clear articulation of expected business value.
