German Speaking Community Support Specialist
1 week ago
**About the Role**
We are seeking a highly skilled Community Operations Analyst to join our German-speaking market team. This role involves investigating and resolving reported issues, enforcing clients' Terms of Use, and utilizing market-specific knowledge to find scalable solutions.
**Key Responsibilities**
- Investigate and resolve reported issues through the ticketing system, ensuring timely responses to requests for account support or potentially abusive content.
- Monitor reports of abuse on the site and enforce clients' Terms of Use.
- Develop and maintain in-depth knowledge of client products and community standards.
- Utilize market-specific insights to identify scalable solutions to improve community support.
- Analyze relevant data to develop ways to enhance the overall user experience.
- Escalate issues outside company policy to the global team and recognize trends and patterns.
**What We Offer**
As a valued member of our team, you will enjoy a range of benefits, including a competitive salary package, free meals on-site, private healthcare, pension contributions, and 25 days of annual leave.
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