Cloud Infrastructure Technical Support Specialist
3 days ago
About Us:
ENGINEERINGUK is a leading provider of cloud-based solutions, dedicated to delivering exceptional technical support to our clients. Our team is passionate about technology and committed to excellence in all aspects of our work.
The Role:
We are seeking a skilled Cloud Infrastructure Technical Support Specialist to join our team. In this role, you will be responsible for providing critical technical support to our customers, driving escalations to resolution, and working closely with internal stakeholders to ensure seamless delivery of services.
Key Responsibilities:
- Provide expert-level technical support to customers via phone, email, or chat, resolving complex issues efficiently and effectively.
- Collaborate with cross-functional teams, including engineering, product management, and sales, to identify and resolve customer issues.
- Develop and maintain in-depth knowledge of AWS services and customer use cases to enhance operational excellence.
- Facilitate post-incident reviews and implement corrective actions to prevent future occurrences.
- Design and collaborate on automation solutions to streamline processes and improve efficiency.
Requirements:
- 5+ years of experience in Support Engineering, Customer Escalations, or similar IT role.
- 2+ years of experience in technical operations or support focused on cloud infrastructure.
- Demonstrated knowledge of AWS Services.
- Tertiary qualification/Bachelor's Degree in a related field or 6+ years of relevant work experience.
- Excellent written and oral English communication skills.
- Industry-specific accredited certification(s) such as AWS Associate level certifications.
- Ability to work in ambiguous environments and prioritize tasks effectively.
Benefits:
ENGINEERINGUK offers a comprehensive benefits package, including competitive salary, comprehensive health insurance, retirement plan, and paid time off. We also provide opportunities for professional growth and development, as well as a dynamic and inclusive work environment.
About You:
We are looking for a motivated and talented individual who is passionate about technology and committed to delivering exceptional results. If you have a strong background in cloud infrastructure and excellent communication skills, we encourage you to apply for this exciting opportunity.
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