Senior Spa Coordinator

4 days ago

Bray, Wicklow, Ireland beBeeSpaReceptionist Full time €25,000 - €38,000
Job Overview

We are seeking a highly motivated and well-organised Spa Receptionist to join our team at the Powerscourt Hotel Resort & Spa.

  • The successful candidate will have excellent communication skills, be highly organised and have the ability to work effectively as part of a team.

Key Responsibilities:

  • Greet guests on arrival with a warm and professional friendly manner.
  • Check in and out guests efficiently using the Spa Soft Reservation System whilst adhering to brand standards.
  • Organise scheduling of treatment appointments to maximise use of time and profitability whilst ensuring that the guests needs are of most importance.
  • Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices.
  • Up sell current spa promotions/packages whilst ensuring uptake is recorded accurately.
  • Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendations made by the therapists.
  • Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences.
  • Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.
  • Respond to all guest enquiries promptly and efficiently.
  • Provide information on spa facilities during tours including benefits, utilisation instructions and health and safety.
  • Maintain the cleanliness, presentation and organisation of the reception area at all times.
  • Ensure that adequate supplies of all public information material are available and are in immaculate condition.
  • Record and track turn away business and repeat guests through the Spa Software system.
  • Prepare the reception area for the start of the next shift, ensuring all messages are communicated and carry out a detailed hand over.
  • Answer telephones in a professional manner, following ESPA brand standards.
  • Liaise with other hotel departments to ensure guest needs are met and communicated.
  • Maintain a good knowledge of the hotel and facilities available.
  • Responsible for balancing all transactions taken during your shift

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