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Service Delivery Director

1 week ago

Limerick, Limerick, Ireland TN Ireland Full time

Our company, TN Ireland, is seeking a Service Delivery Director to oversee the management and development of our services across various lines, including catering, DOC and GXP cleaning, and security teams.

This role will be based in Limerick and involves managing subcontractors in areas such as pest control, groundskeeping, and other facility management services.

The ideal candidate will have proven experience of managing large sites with multidisciplined teams and exceptional client relationship management skills.

We offer a dynamic work environment, competitive compensation, access to ongoing training and development programs, and opportunities to grow within the company.

Key Responsibilities:

  • Manage and develop services across our service lines on-site, ensuring service delivery to the highest standards in line with client contract requirements.
  • Drive service excellence and ensure customer satisfaction through strong people management skills.
  • Ensure a safe, compliant environment by following processes and escalating gaps to resolution.
  • Manage subcontractors in areas such as pest control, groundskeeping, and other facility management services.
  • Review and ensure strong financial performance, meeting all health, safety, food safety, and legislative requirements.

Requirements:

  • Proven experience of managing large sites with multidisciplined teams.
  • Exceptional client relationship management skills.
  • Strong people management skills.
  • Ability to develop commercially viable solutions based on rigorous techniques to understand client and contractual needs.
  • Ability to manage multiple workloads and shifting priorities in a fast-paced dynamic environment.