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Senior Retail Operations Manager
3 weeks ago
Job Description:
We are seeking an experienced leader to oversee all aspects of the daily operations of our Limerick store. This role requires exceptional leadership skills to drive business growth, maintain operational excellence and to manage and develop staff.
The ideal candidate will have a proven track record in retail/hospitality management, preferably within the luxury or jewellery sector. They will be responsible for operational efficiency and team development to achieve sales growth and maintain the store's reputation for exceptional customer service.
Key Responsibilities:
- Operational Management: Oversee and manage all store operations to maintain efficiency, compliance, and alignment with company policies and standards.
- Sales and Performance Analysis: Monitor sales performance, analyse sales trends, and implement strategies to achieve and exceed sales targets.
- Budget and Financial Oversight: Work with the finance team to manage store budgets, control expenses, and ensure cost-effective operations without compromising quality.
- KPIs: Establish and monitor Key Performance Indicators (KPIs).
- Staff Management and Development: Recruit, train, and mentor staff, fostering a high-performing team that delivers exceptional customer service and upholds the brand's reputation.
- Customer Experience and Engagement: Provide personalised service to all customers, ensuring their needs are met with discretion, professionalism, and attention to detail, creating a unique and memorable experience. Actively work to grow and retain the store's customer base.
- Luxury Brand Collaboration: Develop and sustain relationships with luxury brand partners, ensuring that partnership standards and expectations are consistently met.
- Sustainability and Brand Alignment: Champion sustainability and ethical practices in all store operations, aligning with the values of luxury brand partners.
- Marketing Coordination: Collaborate with marketing teams to execute events and campaigns that increase store visibility, footfall, and customer engagement.
- Compliance and HR: Promote an inclusive and diverse workplace culture that reflects the values and clientele of Keanes Jewellers. Ensure compliance with employment legislation and company policies.
- Market Awareness: Stay informed of industry trends and competitor activities to identify opportunities for improvement and growth.
- Digital Awareness/IT: Leverage technology and digital tools to optimize operations, enhance the customer experience, and support online and in-store integration.
