Customer Service Representative

2 weeks ago

Bray, Wicklow, Ireland BoyleSports Full time

At BoyleSports, we are looking for a talented Customer Service Representative to join our team. As a key member of our retail operations, you will be responsible for delivering an exceptional customer experience through a helpful, friendly, and knowledgeable approach.

The day-to-day role involves assisting the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day. This includes accepting and paying out bets, as well as providing excellent customer service.

We are seeking an ambitious and driven individual who is passionate about working within a team environment. The ideal candidate will have excellent communication skills, be able to work under pressure, and remain calm in fast-paced situations.

Key responsibilities include:

  • Assisting the Shop Manager and Assistant Manager with the day-to-day running of the shop
  • Providing an outstanding customer experience through a helpful, friendly, and knowledgeable approach
  • Accepting bets as per procedure, accurately taking and processing customer bets through multiple channels
  • Acting as a Brand Ambassador, introducing customers to the multi-channel/digital journey

Skill Requirements:

  • Operate with trust and integrity
  • Flexibility to work in a 7-day environment
  • Be adaptable to the shop environment
  • Great attention to detail and strong numeracy skills
  • An enthusiastic people person who can work on own initiative and as part of a team
  • A keen interest in sporting industry/events and being confident to build rapport and relationships with customers
  • Ambitious and driven to progress within the company

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